Last Updated: [01/05/2026]
Welcome to Regular Service (regular.com.bd). By accessing or using our website and services, you agree to comply with the following Terms & Conditions.
Service Overview
Regular Service is an online platform that connects customers with independent service providers (technicians) for various home and car-related services, including but not limited to:
- AC Service
- Refrigerator Service
- Electrical Service
- Sanitary & Plumbing Service
- Car Service
Regular Service acts as a connecting platform. We do not directly employ all technicians, and many service providers operate independently.
Booking & Confirmation
- Customers may book services through our Website, Phone Call or WhatsApp.
- All bookings are subject to confirmation by the Regular Service team.
- Emergency service requests are handled on a priority basis.
- Regular Service reserves the right to accept, reject, or reschedule any booking when necessary.
Pricing Policy
- Prices displayed on the website are estimated starting prices only.
- Final pricing will be determined after inspection by the assigned technician.
- Additional work or replacement parts may require additional charges.
- No additional work will be performed without customer approval.
Payment Terms
- Payment must be made after successful completion of the service unless advance payment is required.
- Accepted payment methods include Cash, bKash and Nagad.
- Partial or full advance payment may be requested for specific services or spare parts.
- Customers are responsible for paying the final agreed amount immediately after service completion.
Commission & Payment Policy (Service Provider)
- Regular Service will deduct 10% commission from every successfully completed regular service.
- Emergency Service commission is 15%.
- Commission applies only to successfully completed jobs.
- Commission rates may be updated in the future. Service providers will be notified before any changes become effective.
- Providing false information or attempting to avoid commission payments may result in suspension or permanent termination of the service provider account.
Service Provider Responsibilities
Every Service Provider agrees to:
- Arrive on time.
- Behave professionally and respectfully.
- Wear company ID or uniform (if provided).
- Perform services safely and professionally.
- Never demand unauthorized additional payments.
- Maintain customer privacy and confidentiality.
- Follow all Regular Service policies.
- Avoid fraudulent, illegal or unethical activities.
Failure to comply may result in suspension or permanent removal from the platform.
Customer Responsibilities
Customers agree to:
- Provide accurate booking information.
- Ensure a safe working environment.
- Pay the agreed service charge upon completion.
- Treat technicians respectfully.
- Avoid abusive or threatening behavior.
- Not misuse the platform.
Cancellation Policy
- Customers may cancel bookings before technician dispatch.
- Cancellation after technician dispatch or arrival may incur a cancellation charge.
- Repeated unnecessary cancellations may result in temporary or permanent account restrictions.
Complaint Policy
- Complaints should be submitted within 72 hours (3 days) after service completion.
- If a service includes a service guarantee, complaints may be submitted during the applicable warranty period.
- Customers may be required to provide photos, videos or other supporting evidence.
- Regular Service will investigate every complaint fairly.
Depending on the investigation, we may provide:
- Re-service
- Partial Refund
- Full Refund
Refund Policy
Full Refund
Customers may receive a full refund if:
- No technician arrives and no replacement is arranged.
- Advance payment was collected but work never started.
- Regular Service cancels the booking.
Partial Refund
Partial refunds may be provided if:
- Service was only partially completed.
- Investigation confirms poor service quality.
Refund Will Not Apply
Refunds will not be provided if:
- Customer voluntarily stops the work.
- Incorrect information was provided by the customer.
- Another technician modifies or repairs the completed work.
- Damage occurs due to misuse.
- Purchased spare parts are non-returnable.
Service Guarantee & Warranty
- Selected services include 3–7 days service warranty, depending on service type.
- Spare parts warranty is provided solely by the manufacturer or supplier.
- Warranty becomes void if:
- Products are misused.
- External damage occurs.
- Fire, water or natural disasters cause damage.
- Another technician modifies or repairs the work.
Customer Account Suspension
Customer accounts may be temporarily or permanently suspended for:
- Fake bookings.
- Repeated unnecessary cancellations.
- Fraudulent payment activities.
- Harassment or threats against technicians.
- False complaints.
- Platform misuse.
- Illegal activities.
Service Provider Account Suspension
Service Provider accounts may be suspended or permanently terminated for:
- Poor service quality.
- Repeated late arrivals.
- Charging unauthorized fees.
- Commission fraud.
- Fake identity.
- Customer harassment.
- Misuse of customer information.
- Criminal or fraudulent activities.
- Actions that damage the reputation of Regular Service.
Emergency Service Policy
- Emergency services are targeted within 30–60 minutes.
- Actual arrival time depends on traffic, weather, technician availability and location.
- Emergency services may include additional service charges.
Spare Parts Policy
- Customers will be informed before any spare parts are replaced.
- Spare parts are charged separately unless otherwise stated.
- Warranty for spare parts follows the manufacturer’s warranty policy.
Liability Disclaimer
Regular Service is a service marketplace connecting customers with independent professionals.
Although we verify service providers as reasonably possible, Regular Service is not responsible for:
- Indirect or consequential damages.
- Business interruption.
- Loss of profit.
- Pre-existing equipment faults.
- Manufacturer defects.
However, we will make every reasonable effort to resolve customer issues fairly.
Force Majeure
Regular Service shall not be liable for delays or service failures caused by:
- Natural disasters
- Flood
- Fire
- Earthquake
- Political unrest
- Government restrictions
- Internet failure
- Power outage
- Pandemic
- Other circumstances beyond our reasonable control.
Privacy
Customer information will be collected, stored and processed according to our Privacy Policy.
Changes to Terms
Regular Service reserves the right to modify these Terms & Conditions at any time.
Updated versions will become effective immediately after publication on the website.
Governing Law & Dispute Resolution
These Terms & Conditions shall be governed by the laws of Bangladesh.
Any dispute shall first be attempted to be resolved through mutual discussion. If unresolved, disputes shall be subject to the jurisdiction of the competent courts of Bangladesh.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact us.
📞 Phone: 01738740755
📧 Email: regularservice24@gmail.com
🌐 Website: regular.com.bd